To all our fund holders and fund advisors who participated in The Dayton Foundation’s survey this past May, thank you! Your overwhelming response has provided invaluable data that will help guide our planning activities to better serve our more than 4,100 donors and the Greater Dayton community.
Highlights of the results, which included responses from 424 fund holders/advisors, showed high marks for the Foundation in:
- overall customer satisfaction,
- the knowledge, courteousness, approachability, trustworthiness and responsiveness of its leadership and staff,
- its role in the community as a leader and convener to make an impact on specific issues,
- its cost effectiveness and investment strategies, and
- the ease of use for its charitable giving services.
Additionally, 90 percent of respondents indicated that they are likely or very likely to recommend The Dayton Foundation to a friend or colleague. This speaks highly of the trust and value you place in our services.
While the majority of respondents had no recommendations for improvements, a few themes did emerge. Some respondents expressed a desire for more information about giving opportunities in the community so they can better direct their charitable dollars toward the greatest needs; some would like more regular contact with Foundation staff; and others would like to see more promotion to help the broader community learn about our mission, services and impact.
These are just a few of the survey’s findings, which will help shape our marketing and public relations efforts, inform the work of our leadership and Development and Donor Services teams, and aid the Foundation in our ongoing efforts to more effectively serve donors and the community as a whole.
Your opinion matters to us! Please contact us at info@daytonfoundation.org if you have additional comments, and look for more opportunities to provide feedback on the Foundation’s communications next year. Thank you for using your voice and for joining with the Foundation to make Greater Dayton better today, and for future generations.